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PUBLIC UTILITIES COMMISSION MEETING
Tuesday, October 28, 1997; 2:30 P.M.
Room 464, State Capitol Building
Pierre, South Dakota

NOTE: If you wish to join this meeting by conference call, please contact the Commission at 605-773-3201 by noon on Tuesday, October 28, 1997.

NOTE: Notice is further given to persons with disabilities that this Commission meeting is being held in a physically accessible place. If you have special needs, please notify the Commission and we will make all necessary arrangements.

AGENDA OF THE AD HOC COMMISSION MEETING

Telecommunications

1. TC97-169 - IN THE MATTER OF THE COMPLAINT FILED BY AVERY AND DIXIE THOMPSON, RELIANCE, SD, AGAINST U S WEST COMMUNICATIONS, INC. FOR DELAYED SERVICE. (Consumer Representative: Leni Healy. Staff Attorney: Camron Hoseck.)

On October 24, 1997, the Commission received a complaint filed by Avery and Dixie Thompson, Complainants, Reliance, SD, against U S WEST Communications, Inc. (Respondent) regarding delays in the provisioning of new services. According to the complaint, Complainants contacted Respondent in April of 1997, requesting phone service at a new location. Complainants state they were informed by Respondent that they should call the Respondent two weeks prior to the date they wanted service. Complainants indicate that their service at the new residence was needed on September 12, 1997. Complainants contacted Respondent on September 12, 1997, and were informed that Respondent did not have adequate facilities at the Complainants' new location. On or about September 23, 1997, Complainants were told by Respondent that services would not be provisioned until late October, 1997. Respondent provisioned services to Complainants in late October he complaint does not indicate whether those services are working as of the date of the complaint. Complainants are asking that Respondent provision the services requested; that Respondent reimburse Complainants for certain expenses relating to the delayed service; and that Respondent compensate Complainants for the inconvenience caused by the delay in provisioning service.

TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon Respondent?

______________________
William Bullard Jr.
Executive Director
October 27, 1997