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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of October 10, 2002 through October 16, 2002
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this report. Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
Complainant states that power failures and disruptions in service caused the taxpayers of Minnehaha County unnecessary expense due to mechanical failures in the amount of $4,018.58 which was caused by an imbalance on the Lincoln County 71 Feeder. Complainant is requesting Xcel Energy to credit account in the amount of $4,018.58 to fix equipment at the Juvenile Detention Center caused by their imbalanced load on 71 Feeder in Lincoln County.
Staff Analyst: Amy Kayser
Staff Attorney: Karen Cremer
Date Docketed: 10/11/02
Intervention Deadline: N/A
Complainant states that the parties have a contract for billing purposes and other services. Complainant alleges the tariffs require Qwest to pay all charges within 31 days of the bill date and to pay late payment charges for payments not made by the payment due date. According to the Complainant, Qwest has failed to pay intrastate switched access charges in the amount of $581,384.10 and $636,263.32. Complainant requests that Qwest pay all bills outstanding plus all late payment fees, that Qwest immediately pay into an interest bearing escrow account all amounts due; that DCT and MTD be allowed to offset amounts owed to Qwest; that Qwest route the traffic so that toll is on toll trunks and local is on local trunks; that Qwest provide sufficient information to the Complainant to bill switched access charges and to block such traffic that it cannot provide such information for; and to permit DCT to refile its 2002 switched access cost study.
Staff Analyst: Amy Kayser
Staff Attorney: Karen Cremer
Date Docketed: 10/16/02
Intervention Deadline: N/A
On October 15, 2002, the Commission received a complaint filed by Debra Gillen against Verizon Wireless regarding billing, a contract dispute and poor customer service. According to the Complaint, Verizon gave poor customer service in that her phone connection was cutting off, refused to allow her to switch providers without first completing her billing cycle and refused to provide her a copy of the contract to justify why she would be charged a cancellation fee for switching to another provider. Complainant is seeking to have penalties removed and a copy of her contract.
Staff Analyst: Amy Kayser
Staff Attorney: Kelly Frazier
Date Docketed: 10/16/02
Intervention Deadline: N/A
Complainant's representative states that after signing a contract with McLeod that the Motel experienced numerous problems in getting its blocks pertaining to long distance to work properly. Motel also had problems with correct billing and customer service.
Staff Analyst: Amy Kayser
Staff Attorney: Karen Cremer
Date Docketed: 10/16/02
Intervention Deadline: N/A
Complainants state that in January 2002 MCI called and offered a plan which was accepted by the Complainants. However, when the bill was received it was not the rate that was offered. Complainants switched to Sprint in February 2002 but continued to receive a billing from MCI. Complainants called Qwest in March and April 2002 and were told they would be switched to Sprint hey continued to be billed by MCI. In June 2002 Qwest informed them that there was a PIC freeze on their long distance. Complainants request to have their bill recalculated to the Sprint rate for the period of February 2002 through June 2002.
Staff Analyst: Amy Kayser
Staff Attorney: Karen Cremer
Date Docketed: 10/16/02
Intervention Deadline: N/A
TELECOMMUNICATIONS
Startec Global Licensing Company has filed an application with the South Dakota Public Utilities Commission for a Certificate of Authority to provide interexchange service in South Dakota. The applicant intends to provide resold interexchange service, including MTS, in-WATS, out-WATS, and Debit Card services throughout South Dakota.
Staff Analyst: Michele Farris
Staff Attorney: Kelly Frazier
Date Filed: 10/10/02
Intervention Deadline: 11/01/02
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