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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of August 8, 2002 through August 14, 2002
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this report. Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
Complainant's representative states that NorthWestern Energy bills Tyler TV & Appliance, Inc. (Tyler) for service without any explanation. Complainant's representative also feels that the amount of time to pay Tyler's bill after receiving a statement is not adequate thus leaving Complainant with late fees. Complainant's representative requests that Tyler's billing date be changed and that Tyler be given 30 days for Tyler's payment to post, and that an explanation of charges be put on Tyler's monthly bill.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: N/A
Complainant states that on May 8, 2002, she contacted McLeod to cancel her service that day since she had switched her service to a new provider. When Complainant spoke to the McLeod representative, she was told not to pay her bill because it was for service during the upcoming month when she would be with her new provider. When Complainant received another bill from McLeod, Complainant had a 3-way conversation with her new provider and McLeod to clear up the billing problem. The McLeod representative said that the billing would be taken care of. During this conversation, the Complainant requested that a recording be added to her old number announcing what her new number was. When this was added to the line, it took one month for the announcement to be placed on the line and the announcement was giving out an incorrect new phone number. Complainant continued to get billings from McLeod and as of July 24, 2002, the announcement was still giving out an incorrect new phone number. Complainant feels that she should be compensated because of her frustration regarding this matter.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed : 08/12/02
Intervention Deadline: N/A
Complainant states that her service was switched to UKI without proper authorization. Complainant received a copy of the voice recorded authorization from UKI and she was surprised to hear her voice on the recording. She is 100% sure that she did not switch her service to UKI. The Complainant feels the sound quality when the sales person was speaking is of a different sound quality than when she is speaking. She feels that the tape has been spliced together or dubbed onto the portions where she was speaking. When asked to provide Complainant's mother's maiden name, Complainant states that she did not give her mother's maiden name and said "hello." Complainant requests that the company pay her $1,500.00 for the switch in service or if the matter is not resolved, she would like to have a hearing before the PUC Commissioners and be reimbursed for expenses to come to the hearing.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed : 08/12/02
Intervention Deadline: N/A
Complainant states that in May 2002, she requested phone service from McLeod. McLeod informed her that the service would be connected on June 3, 2002. When service was not connected, McLeod stated that the order was lost and that service would be connected on June 7, 2002. Service was not connected on June 7th. On or about June 10th, McLeod told her that service was connected and that she would have to pay an additional $95.00 to have the technician connect service to the apartment. Complainant informed McLeod to cancel the service request as she would be changing providers. Complainant received a bill from McLeod and talked to a McLeod representative informing her not to pay the bill and that he would take care of it. Complainant received another bill from McLeod and the charges were not removed. Complainant states that she never had dial tone service with McLeod and the charges should be removed.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: N/A
Complainant's representative states that after receiving a letter from Qwest offering Lange & Speidel Bookkeeping & Tax Service (Lange & Speidel) a CustomChoice package with the area-wide calling plan, Lange & Speidel agreed to the service. Complainant's representative was told that the service would go into effect on November 24, 2000. Complainant never received the free area-wide calling plan and continued to be billed by Quantum Link for its in-state long distance calls. On December 19, 2000, Complainant received a letter from Qwest confirming its order for the Calling Connection Plan. Complainant did not receive the benefits of the Calling Connection Plan. On September 20, 2001, Complainant's representative spoke to Qwest about the billing problems and was told that the Complainant could not have both of the plans offered by Qwest. Complainant's representative attempted to get credit for the over-billing, but Qwest was unwilling to refund the charges. Complainant's representative calculated the over-charges from Qwest and requests that Qwest reimburse Lange & Speidel for all of Qwest billing errors in the amount of $1,090.47.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: N/A
Complainant's representative states that Brown & Saenger was back-billed by Qwest $8,071.87 for charges dating back to November 1999, for Brown & Saenger's T-1 service. If charges would have been billed monthly, Complainant's representative states that Brown & Saenger would have canceled its service for the T-1. Qwest is also billing Complainant $125.00 per month as a late payment charge. Complainant's representative requests that the charges be removed from Brown & Saenger's billing because the Complainant would have canceled the billing after one month of service once it became aware of the expense.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: N/A
Complainant states that he is being double-billed by CellularOne. Complainant requests numerous resolutions to resolve his dispute.
Staff Analyst: Mary Healy
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: N/A
ELECTRIC
EL02-016 In the Matter of the Filing by MidAmerican Energy Company for Approval of Tariff Revisions.
Application of MidAmerican Energy to revise its standard bill form by updating the department for customer correspondence from "Quality and Compliance" to "Customer Service Quality."
Staff Analyst: Dave Jacobson
Staff Attorney: Karen Cremer
Date Docketed: 08/08/02
Intervention Deadline: 08/30/02
NATURAL GAS
NG02-005 In the Matter of the Filing by MidAmerican Energy Company for Approval of Tariff Revisions.
Application of MidAmerican Energy to revise its standard bill form by updating the department for customer correspondence from "Quality and Compliance" to "Customer Service Quality."
Staff Analyst: Dave Jacobson
Staff Attorney: Karen Cremer
Date Docketed: 08/08/02
Intervention Deadline: 08/30/02
TELECOMMUNICATIONS
Application of Choice Telco, LLC for a certificate of authority to provide resold interexchange telecommunications service in South Dakota.
Staff Analyst: Dave Jacobson
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: 08/30/02
Ridley Telephone Company, LLC has filed an application with the South Dakota Public Utilities Commission for a Certificate of Authority to provide interexchange service in South Dakota. The applicant intends to provide resold interexchange service, including MTS, in-WATS, out-WATS, and calling card services throughout South Dakota.
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: 08/30/02
Application of Tralee Telephone Company, LLC for a certificate of authority to provide resold interexchange telecommunications service in South Dakota.
Staff Analyst: Dave Jacobson
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: 08/30/02
Telliss, LLC has filed an application with the South Dakota Public Utilities Commission for a Certificate of Authority to provide interexchange service in South Dakota. The applicant intends to provide resold interexchange service, including MTS, in-WATS, out-WATS, and calling card services throughout South Dakota.
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Docketed: 08/12/02
Intervention Deadline: 08/30/02
Application of iLOKA Inc. d/b/a Microtech-tel for a certificate of authority to provide resold and facilities-based local exchange and interexchange services in South Dakota.
Staff Analyst: Dave Jacobson
Staff Attorney: Karen Cremer
Date Docketed: 08/13/02
Intervention Deadline: 08/30/02
On August 14, 2002, the Commission received for approval a filing of the Unbundled Loops, Loop Mux Combination, Special Request Process, Bona Fide Request Process, and Single Point of Presence in the LATA Amendment to the Interconnection Agreement between Qwest Corporation (Qwest) and Sprint Communications, L.P (Sprint). According to the parties, this is an amendment to the negotiated interconnection agreement between Sprint and Qwest. The amendment adds terms and conditions for Unbundled Loops, Loop Mux Combination, Special Request Process, Bona Fide Request Process, and Single Point of Presence in the LATA. Any party wishing to comment on the agreement may do so by filing written comments with the Commission and the parties to the agreement no later than September 3, 2002. Parties to the agreement may file written responses to the comments no later than twenty days after the service of the initial comments.
Staff Attorney: Rolayne Ailts Wiest
Date Docketed: 08/14/02
Initial Comments Due: 09/03/02
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