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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of November 22, 2001 through November 28, 2001
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing. Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
Complainant alleges MCI billed the company for three months and MCI was not authorized to provide long distance services. Complainant requests a refund/credit of $121.69 in unauthorized charges and wants the account closed. Complainant requests $1000.00 as compensation for its inconvenience and requests the PUC fine MCI WorldCom for its conduct.
Staff Analyst: Charlene Lund
Staff Attorney: Karen Cremer
Date Docketed: 11/26/01
Intervention Deadline: NA
Complainant states that in May 2001, he contacted Qwest to transfer his service and was given a due date of November 8, 2001. On November 7, 2001, Complainant contacted Qwest to verify that his service would be connected on November 8, 2001. Qwest informed him that his service would be connected on November 8, 2001. Complainant moved his business to his new location and Qwest did not connect his service on November 8, 2001. After Complainant contacted the PUC he was given a new due date for service of November 14, 2001. Complainant's service was not connected on November 14, 2001. Qwest then informed Complainant that it would be an additional 10 days before service would be connected. Complainant contacted the PUC again and his service was connected on November 15, 2001. Complainant states that had Qwest told him that they could not provide him service on November 8, 2001, he would not have moved his business. Complainant is unable to determine how much business he has been unable to obtain because he did not have phone, fax and internet service. Complainant did receive a fax on November 16, 2001, from the State of South Dakota indicating that Complainant was not in compliance with his contract since he was unable to be contacted by telephone and that he was in jeopardy of losing a $250,000.00 contract if they did not hear from him. Complainant feels that the Commission should assess a fine to Qwest for $100,000.00 for its poor service and for the delay in his service.
Staff Analyst: Mary Healy
Staff Attorney: Kelly Frazier
Date Docketed: 11/26/01
Intervention Deadline: N/A
ELECTRIC
EL01-029 In the Matter of the Filing by Xcel Energy for Approval of its New Customer Brochure.
Application by Xcel Energy for approval of revised customer information brochure including updating the
bill format, deleting references to Northern States Power, updating phone numbers to toll free numbers and deleting references to the ASK NSP program which has been discontinued.
Staff Analyst: Charlene Lund / Dave Jacobson
Staff Attorney: Kelly Frazier
Date Docketed: 11/27/01
Intervention Deadline: 12/07/01
On November 28, 2001, Lake Region Electric Association, Inc. (LREA) filed a petition for approval of an electric service territory agreement with Otter Tail Power Company (OTP). In the agreement OTP authorized LREA to provide service to a new customer located in OTP=s service territory.
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Docketed: 11/28/01
Intervention Deadline: 12/06/01
On November 28, 2001, West River Electric Association (WREA) filed a petition for approval of an electric service territory agreement with Black Hills Power (BHP). In the agreement WREA authorized BHP to provide service to a Afrozen@ WREA customer, BH Greyhound Racing, located in BHP's service territory.
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Docketed: 11/28/01
Intervention Deadline: 12/06/01
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