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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of February 24, 2000 through March 1, 2000
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing.
Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
On February 28, 2000, the Commission received a complaint from William and Ruby Thompson, Aberdeen, South Dakota, against USBI, Utility Analysts, Inc. d/b/a Basic Long Distance and QAI, Inc. d/b/a Long Distance Billing regarding unauthorized switching of services and unauthorized billing for services. The complainants allege that they have been billed for unauthorized charges on their last four phone bills. The Thompsons believe these charges are basic long distance service charges.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Docketed: 02/29/00
Intervention Deadline: N/A
On February 29, 2000, the Commission received a complaint regarding unauthorized switching of service against McLeod. Lauer Capital Management, LTD switched all 6 of its phone lines from McLeod to Sprint on January 19, 2000. Calls were made from 3 of those lines January 22 - 25 and were billed by Sprint. The complainant is alleging that all but one of the original 6 lines were switched back to McLeod service on or about January 25. The complainant continues to receive billings from McLeod. The complainant is requesting "$1,000 and the return of our long distance service to Sprint."
Staff Analyst: Heather Forney
Staff Attorney: Karen Cremer
Date Docketed: 02/29/00
Intervention Deadline: NA
The complainant indicates that his service was switched through deceptive tactics in November 1999. The complainant is seeking $1000 for all his troubles.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Docketed: 03/01/00
Intervention Deadline: NA
On February 29, 2000, the Commission received a complaint regarding the delayed release of service and billing disputes against FirsTel. The complainant switched her service from FirsTel to U S WEST in June of 1999. At that time, she understood that U S WEST would disconnect her services with FirsTel. FirsTel continued to bill for numbers that were to have been released to U S WEST and the complainant is alleging that the billings were incorrect. The complainant's lead numbers have been disconnected by FirsTel. The complainant is requesting for her telephone numbers to be reactivated and released, "the Basec.Net account terminated and zeroed out with FirsTel upon release of the numbers" and, "after a complete audit of the account, and my numbers released, I will stop the proceedings."
Staff Analyst: Heather Forney
Staff Attorney: Karen Cremer
Date Docketed: 03/01/00
Intervention Deadline: NA
On March 1, 2000, the complainant filed a complaint against Business Options, Inc., HOLD Billing Services and Sprint Communications Company L.P. for the unauthorized switching of telecommunications services. The complainant was a customer of AT&T for several years. Last Fall she signed up for AT&T's 7 cents a minute plan. In December the complainant's carrier was switched from AT&T to Business Options, Inc. When the complainant contacted Business Options, Inc. she was informed she had given permission for the switch on October 30, 1996. The complainant is willing to pay 7 cents a minute for calls made after the switch and wants all surcharges be removed from her account. "Considering all the time and energy I have spent on this along with the extra charges of getting switched back, I believe that at least $100.00 extra is appropriate compensation."
Staff Analyst: Michele Farris
Staff Attorney: Camron Hoseck
Date Filed: 03/01/00
Intervention Deadline: NA
ELECTRIC
On February 28, 2000, Northern States Power Company submitted a petition to the South Dakota Public Utilities Commission for modifications to the Controlled Air Conditioning and Water Heating Rider (Saver's Switch Program). The purpose is to provide NSP with potentially more load relief during times of volatile energy pricing and to manage the program with more flexibility. The proposed modifications would separate residential customer provisions from the commercial and industrial customer provisions.
Staff Analyst: Michele Farris
Staff Attorney: Camron Hoseck
Date Docketed: 02/28/00
Intervention Deadline: 03/17/00
TELECOMMUNICATIONS
TotalAxcess.com, Inc. (TXCI) seeks a Certificate of Authority to provide resold interexchange telecommunications services. TXCI intends to offer a full line of inbound and outbound services, directory assistance, travel card, and prepaid calling card service to residential and business customers throughout South Dakota.
Staff Analyst: Heather Forney
Staff Attorney: Camron Hoseck
Date Docketed: 02/28/00
Intervention Deadline: 03/17/00
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