Commission Weekly Filings | previous page
South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of January 13, 2000 through January 19, 2000
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing.
Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
On January 14, 2000, the Commission received a complaint from Juel D. Fee, Sioux Falls, South Dakota, against Preferred Billing regarding unauthorized switching of services. The complainant alleges that his long distance provider was switched to Preferred Billing without his authorization.
Staff Analyst: Heather Forney
Staff Attorney: Karen Cremer
Date Received and Filed: 01/14/00
Intervention Deadline: N/A
Marjorie Gubin, acting as power of attorney for Margaret Howell, submitted a formal complaint alleging that OLS switched Ms. Howell's service without authorization. She wishes to have all charges associated with OLS's switching of service credited and monetary compensation for time and inconvenience.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 01/14/00
Intervention Date: NA
On January 14, 2000, the Commission received a complaint from Gary M. Johnson, Sioux Falls, South Dakota, against Sprint regarding unauthorized switching of services. The complainant alleges that his long distance provider was switched to Sprint without his authorization.
Staff Analyst: Keith Senger
Staff Attorney: Camron Hoseck
Date Received and Filed: 01/14/00
Intervention Date: N/A
Complainant alleges they requested McLeodUSA to transfer their phone service to their new office on August 27th, 1999. They were never informed that the phone service start date was September 2, 1999. They moved their office on August 27th. Phone service, computer usage or faxing capabilities were not available until 5:00 p.m. on September 2, 1999. The complainant is seeking restitution for lost income, wage losses, extra rent, and cellular phone charges. The Complainant also hopes "US West and McLeodUSA stop their in house fighting and go back to giving the customer service that we all pay dearly for."
Staff Analyst: Michele Farris
Staff Attorney: Camron Hoseck
Date Received and Filed: 01/18/00
Intervention Deadline: NA
Complainant was solicited by U S Republic Communications and agreed to their service. March 1999 the complainant did not have long distance service and was unable to reach customer service regarding the problem. At that time complainant switched service to AT&T. Complainant has continued to be billed from U S Republic Communications, USBI, Zero Plus Dialing, and Accutel. Complainant is requesting a refund of $59.01 plus $200.00 for lost income because of time spent waiting for "the next available customer service person," and for trying to straighten out this nightmare. The complainant requests that the commission "please tell all of them that we do not want them to call here again."
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Received and Filed: 01/18/00
Intervention Deadline: NA
On January 18, 2000, the Commission received a complaint from Shannon and Shelly Naser, Sioux Falls, South Dakota, against Sprint and Crusade Communications regarding unauthorized switching of services. The complainants allege that their long distance provider was switched without their authorization. The complainants are requesting that the Commission "implement all penalties allowed by law against the respondents".
Staff Analyst: Heather Forney
Staff Attorney: Camron Hoseck
Date Received and Filed: 01/18/00
Intervention Deadline: N/A
On January 19, 2000, the Commission received a complaint from Gary and Cosette Mau, Milbank, South Dakota, against Qwest regarding unauthorized switching of services. The complainants allege that their long distance provider was switched to Qwest without their authorization. The complainants are asking that appropriate fines and penalties be imposed.
Staff Analyst: Keith Senger
Staff Attorney: Karen Cremer
Date Received and Filed: 01/19/00
Intervention Date: N/A
On January 19, 2000, the Commission received a complaint from Hai Nguyen, Sioux Falls, South Dakota, against Qwest regarding unauthorized switching of services. The complainant alleges that their long distance provider was switched without authorization. The complainant is requesting that the respondent "should receive a fine as the law states".
Staff Analyst: Heather Forney
Staff Attorney: Camron Hoseck
Date Received and Filed: 01/19/00
Intervention Deadline: N/A
Complainant alleges that three business lines and one personal line were switched from AT&T to Preferred Billing without permission. Complainant is requesting that the commission revoke Preferred Billing's certificate of authority and impose a fine of $1,000.00 per line that was switched without authorization.
Staff Analyst: Michele Farris
Staff Attorney: Karen Cremer
Date Received and Filed: 01/19/00
Intervention Deadline: NA
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