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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of December 9, 1999 through December 15, 1999
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing.
Phone: 605-773-3705 Fax: 605-773-3809
CONSUMER COMPLAINTS
Steve Willis, on behalf of 72 Thomas, LLC, filed a formal complaint with the Commission on December 15,1999. The Complainant alleges that Northern States Power Company transferred outstanding balances of previous tenants to the limited liability company without approval. The Complainant requests a detailed listing of account transfers, a credit for inappropriate transfers, and a review of Northern States Power Company's transfer policy.
Staff Analyst: Leni Healy/Keith Senger
Staff Attorney: Camron Hoseck
Date Filed: 12/15/99
Intervention Deadline: N/A
The Complainant noticed that her billing was twice as high as it was normally. After reviewing her billing, she determined that her service was switched to OLS. The Complainant recalls a telemarketing firm representing themselves as U S WEST calling her to discuss billing changes. The Complainant believes her long distance service was switched through this deception. The Complainant requests that the "PUC should go after this company and make them pay. They should not allow them to do business in any state."
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/09/99
Intervention Deadline: NA
The Complainant requested a toll free number which restricted access to neighboring states. The billings included a majority of calls for Texas agencies, specifically the Texas Unemployment Office. The Complainant tried multiple times to resolve the issue without success. The Complainant is requesting removal of errant charges and implementation of restricted blocks as promised.
Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Received: 12/07/99
Date Filed: 12/09/99
Intervention Deadline: NA
Sun Gold Trophies is seeking compensation in regards to the loss of their 1-800 number. The number was assigned to another business without their knowledge.
Staff Analyst: Michele Farris
Staff Attorney: Camron Hoseck
Date Received: 12/07/99
Date Filed: 12/10/99
Intervention Date: NA
The Complainant received a telemarketing call from a representative of OLS indicating he could get 7 cents per minute with no minimum fee. When the Complainant received his billing, he did not receive the promised rates, terms or conditions. The Complainant is seeking penalties on behalf of all people who were switched to OLS.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 12/07/99
Date Docketed: 12/10/99
Intervention Date: NA
The Complainant received a call in October from someone claiming to be U S WEST to discuss billing arrangements. As a result of that call the Complainant's long distance service was switched to OLS.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/10/99
Intervention Deadline: NA
The Complainant was contacted by someone identifying themselves as an employee of U S WEST. As a result of this conversation, her service was switched to OLS. She is seeking justice and protection.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/13/99
Intervention Date: NA
The Complainant claims that there were charges for calls on his telephone bill that were not made by him. The Complainant would like the charges removed from his phone bill.
Staff Analyst: Heather Forney
Staff Attorney: Camron Hoseck
Date Received and Filed: 12/13/99
Intervention Deadline: NA
The Complainant indicated that she was contacted by a telemarketer claiming to represent her local telephone company to discuss billing changes. As a result her service was switched to OLS. She requests that all the charges and change fees be credited to the account.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/14/99
Intervention Deadline: NA
The Complainant claims that she was contacted in October to switch her service. The Complainant claims she declined the service but her service was switched anyway. She is requesting that all charges be removed from her billing.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/14/99
Intervention Deadline: NA
The Complainant received a call from someone representing themselves as an AT&T employee to discuss billing changes. As a result, her service was switched to OLS. She wants her service restored to AT&T and charges removed.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/14/99
Intervention Deadline: NA
The Complainant indicates that his long distance service was switched to OLS without authorization. As a result of the switch, the Complainant incurred charges and fees which were higher than expected. The Complainant requests restoration of service, compensation for higher fees and charges, and compensation for his time straightening out the problem.
Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Received and Filed: 12/15/99
Intervention Deadline: NA
TELECOMMUNICATIONS
NetworkIP, LLC seeks a Certificate of Authority to provide resold interexchange telecommunication services. NetworkIP, LLC intends to offer 1+ and 101XXXX direct outbound dialing, 800/888 Toll-Free inbound dialing, travel card services, and prepaid calling card services throughout South Dakota.
Staff Analyst: Heather Forney
Staff Attorney: Camron Hoseck
Date Filed: 12/09/99
Intervention Date: 12/31/99
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