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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of July 15, 1999 through July 21, 1999

If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing.
Phone: 605-773-3705 Fax: 605-773-3809

CONSUMER COMPLAINTS

CT99-010 In the Matter of the Complaint filed by Lynnette Braun, Rapid City, South Dakota, against National Billing Exchange Special Services Regarding Unauthorized Switching of Services.

Subscriber alleges that in January 1999, National Billing Exchange billed her $39.95 for unauthorized services. Subscriber is requesting that National Billing Exchange be held responsible for its actions.

Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 07/19/99
Intervention Date: NA

CT99-011 In the Matter of the Complaint filed by Dale C. Carstens, Brandon, South Dakota, against Sprint Communications Company L.P. Regarding Unauthorized Switching of Services.

On June 29, 1999, Splitrock Telecom Coop informed subscriber that all the long distance on his office phone had been switched to SPRINT. Subscriber had not authorized the change and contacted the telephone companies informing them of this. Subscriber has not been billed for any services. Subscriber is requesting that the PUC take steps to prevent unauthorized switching of phone carriers, to use all rules and legislation in its power to teach these crooks a lesson.

Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 07/19/99
Intervention Date: NA

CT99-012 In the Matter of the Complaint filed by Darwin Wolf, Sioux Falls, South Dakota, against Matrix Telecom, Inc. Regarding Unauthorized Switching of Services.

In July 1998, subscriber noticed that Matrix, his prior provider, was billing him for 800# charges that were not his. On October 28, 1998, Matrix determined that they had erroneously billed the subscriber $764.72. To date the subscriber has not received any credit from Matrix. Subscriber is requesting damages.

Staff Analyst: Leni Healy
Staff Attorney: Camron Hoseck
Date Filed: 07/19/99
Intervention Date: NA

CT99-013 In the Matter of the Complaint filed by Ardell Nelson, Milbank/State Auto Insurance, Milbank, South Dakota, against U S Republic Communications Regarding Unauthorized Switching of Services.

Subscriber states that late last winter U S Republic began charging him for services that had not been authorized. US Republic has sent him 2 checks but still owes him $54.98. He is requesting that U S Republic immediately stop billing him and reimburse him for the balance due.

Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 07/20/99
Intervention Date: NA

CT99-014 In the Matter of the Complaint filed by Steve and Judy Haberling, Sioux Falls, South Dakota, against WorldCom Network Services, Inc. Regarding Unauthorized Switching of Services.

Subscriber states that in April 1999 his long distance carrier was switched without his authorization to WorldCom Network Services, Inc. In May he was still getting charged by WorldCom for unauthorized services. He is requesting a re-rating of his long distance bill.

Staff Analyst: Leni Healy
Staff Attorney: Karen Cremer
Date Filed: 07/20/99
Intervention Date: NA

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