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South Dakota Public Utilities Commission
WEEKLY FILINGS
For the Period of October 2, 1998 through October 8, 1998
If you need a complete copy of a filing faxed, overnight expressed, or mailed to you, please contact Delaine Kolbo within five business days of this filing.
Phone: 605-773-3705. Fax: 605-773-3809.
ELECTRIC
Complaint by Lori Bult vs. Northern States Power Company. The Complainant outlines rude treatment and inconsistent information from the NSP call center on several occasions. Although the Sioux Falls Salvation Army, Heat Share and Interlakes Community Action representatives contacted the NSP call center on behalf of the Bult family, these contacts were not noted on the computer account notes. The Complainant requests the Public Utilities Commission to "examine how NSP handles their accounts, notes their PC system, and communicates with other NSP employees. It should also force NSP to reopen the Sioux Falls office to handle the customers from South Dakota. (Even the service representative who assisted with our disconnect received 3 different answers from NSP.) NSP also needs to train their reps to treat the customers with respect and dignity; we don't need to be humiliated and scolded by someone on the other end of the phone."
Staff Attorney: Camron Hoseck
Consumer Representative: Leni Healy
Date Filed: 10/01/98
Intervention Deadline: N/A
Complaint by Ellen Medicine Horn vs. Northern States Power Company. The Complainant was billed $712.91 for charges resulting from a cross wired meter. The Complainant seeks the following relief: "I don't think I should pay all of this because it wasn't my fault about the mixed up meters. I have been paying my light bill. I should be charged from the time this got noticed."
Staff Attorney: Camron Hoseck
Consumer Representative: Leni Healy
Date Filed: 10/02/98
Intervention Deadline: N/A
TELECOMMUNICATIONS
Complaint by Earl Waterland vs. Golden West Telecommunications Cooperative, Inc. The Complainant supports the complaint filed by Barry and Dawn Austin (TC98-179). The Complainant seeks the following relief: "I believe the coop should either make (an) exception in hardship case or do away with the policy on trailer houses entirely."
Staff Attorney: Karen Cremer
Consumer Representative: Leni Healy
Date Filed: 09/23//98
Intervention Deadline: N/A
Complaint by Barry and Dawn Austin vs. Golden West Telecommunications Cooperative, Inc. The Complainants allege that Golden West Telecommunications Cooperative, Inc. discriminates against mobile home owners in their line extension policy. The Complainants seek relief from such a policy.
Staff Attorney: Karen Cremer
Consumer Representative: Leni Healy
Date Filed: 09/23//98
Intervention Deadline: N/A
Complaint by Mitzi and Steve Moore vs. U S West Communications, Inc. The Complainants state that on August 1, 1998, they contacted U S West to transfer service to their new home on September 21, 1998. Service was not installed on that date. As a result, the Complainants have incurred expenses and do not have a land line. The Complainants are requesting compensation and installation of their line.
Staff Attorney: Karen Cremer
Consumer Representative: Leni Healy
Date filed: 09/30/98
Intervention Deadline: NA
Complaint by Michael F. Meyer vs. U S West Communications, Inc. The Complainant states that on July 15, 1998, he contacted U S West to transfer service to his new home on July 30, 1998. Service was not installed on that date. As a result, the Complainant has incurred expenses and does not have a land line. The Complainant is requesting compensation and installation of his line.
Staff Attorney: Camron Hoseck
Consumer Representative: Leni Healy
Date filed: 09/30/98
Intervention Deadline: NA
PROPOSED TELECOMMUNICATIONS RULES
The hearing will be held at 8:30 a.m., on November 2, 1998, in Room 412, State Capitol, Pierre, South Dakota.
You may call 1-800-332-1782 or write to the South Dakota Public Utilities Commission, 500 East Capitol, Pierre, South Dakota 57501 to request a copy of the rules or notice.
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