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South Dakota Public Utilities Commission Meeting
Wednesday, August 25, 1999; 2:30 P.M.
State Capitol Building, Room 412
Pierre, South Dakota
NOTE: If you wish to join this meeting by conference call, please contact the Commission at 605-773-3201 by 5:00 p.m. on August 24, 1999. Please keep in mind that a limited number of telephone lines are available. Every effort should be made for parties in the same city to be on the same line when calling in.
NOTE: Notice is further given to persons with disabilities that this Commission meeting is being held in a physically accessible place. If you have special needs, please notify the Commission and we will make all necessary arrangements.
AGENDA OF THE AD HOC MEETING
Consumer Issues
The Complainant alleges that installation of service for 12 lines to the Hampton Inn was delayed. The Hampton Inn was not informed of the delay until the day before the scheduled business opening. The Complainant further alleges that U S WEST Communications sent two billings for the same lines. The Complainant is seeking punitive damages, a credit of charges, and a commitment for customer care. The complaint was filed with the Commission on August 9, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainant states that she is a customer of DTG and WorldCom. The Complainant claims that Excel Telecommunications billed her for services after WorldCom had been authorized as the chosen carrier. The Complainant is seeking a credit of the charges and penalties. This complaint was filed with the Commission on August 9, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainants claim that they were billed for services which were not authorized. The Complainants have been unsuccessful in reaching a resolution with Touchtone Communications and are seeking assistance through the Public Utilities Commission. The complaint was filed with the Commission on August 10, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainant claims that he attempted to switch two telephone numbers to AT&T from MCI. Only one number was released. MCI continued to bill for the second number. The Complainant is seeking reimbursement and an admission of guilt from MCI. The complaint was filed with the Commission August 11, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainants allege that their long distance service was switched to Sprint without authorization. The Complainants are seeking $1000 in damages and the levying of fines on Sprint. The complaint was filed with the Commission August 11, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainant claims that she declined the long distance services offered by a telemarketer. She states her services were switched without authorization. After contact with MCI WorldCom, the Complainant's account was credited; however, billing continued. The Complainant wants measures to be taken to insure that service is not changed without authorization. The complaint was filed August 11, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainant alleges that she was billed for services she didn't request. The Complainant requests a credit of the charges and $1000 in damages. The complaint was filed August 12, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainants allege that U S Republic Communications switched their long distance service without authorization. The Complainants are seeking credit of the charges and $1000 in damages. The complaint was filed with the Commission August 13, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
The Complainants claim that their long distance service was switched without authorization. The Complainants are requesting unspecified damages and credit of the charges. This complaint was filed with the Commission on August 18, 1999.
TODAY, does the Commission find probable cause of an unlawful or unreasonable act, rate, practice or omission to go forward with this complaint and serve it upon the Respondent?
_________________________________
Sue Cichos, Deputy Executive Director
suec@puc.state.sd.us
August 20, 1999
